Privacy Policy

This Privacy Policy describes how A Group H.M.D, the operator of hidrodoko.com (referred to as "Hidro Doko", "we" or "the company"), collects, processes and protects the personal information of its visitors and customers.

Hidro Doko is a company headquartered at Rruga 1 Maji, Fier, Albania, specialising in the sale and distribution of hydrosanitary products and solar heating systems across the territory of Albania.

By accessing our website and/or submitting personal data to us, you accept the terms of this policy. If you do not agree, please discontinue your use of our digital services.

We collect only the data necessary for the operation of our services:

We do not collect sensitive data such as banking information, identity documents or biometric data through our website.

Your personal data is used exclusively for:

• Processing and dispatching orders for hydrosanitary and solar products.
• Providing technical support and post-sale consultancy.
• Communicating about order status, warranty and after-sales services.
• Improving the functionality and content of hidrodoko.com.
• Complying with legal and fiscal obligations under Albanian legislation.
• Sending promotional communications — only with your prior explicit consent.

• Contract performance – where data is necessary to fulfil an order or service you have requested.
• Legal obligation – where Albanian law requires us to retain or report certain data (e.g. fiscal invoicing).
• Legitimate interest – for statistical traffic analysis and continuous service improvement.
• Your consent – for any marketing communications or newsletter, which you may withdraw at any time.

We retain your data only for as long as necessary to fulfil the purpose of collection:

The hidrodoko.com website uses cookies — small text files stored on your device — to ensure correct functioning of the site and to analyse traffic.

• Essential cookies – required for basic site functionality and the shopping cart (WooCommerce). These cannot be disabled.
• Analytical cookies – enable visitor and behaviour measurement (e.g. Google Analytics). Activated only with your consent.
• Functional cookies – remember your preferences such as language (Albanian/English) and region.

You can control and delete cookies via your browser settings. Disabling essential cookies may negatively affect site functionality.

In accordance with Law No. 9887, dated 10.03.2008 "On the Protection of Personal Data" and its amendments, you have the following rights:

• Right of access – to request confirmation of whether we process your data and to receive a copy.
• Right to rectification – to correct inaccurate or incomplete data.
• Right to erasure – to request deletion when no legal basis for processing remains.
• Right to restriction – to limit how your data is processed in certain circumstances.
• Right to object – to object to processing based on legitimate interest or direct marketing.
• Right to withdraw consent – at any time, without any negative consequence.
• Right to lodge a complaint – with the Commissioner for the Protection of Personal Data (IDP.al).

To exercise any right, contact us at info@hidrodoko.com. We will respond within 30 calendar days.

Hidro Doko does not sell or rent your personal data to third parties for commercial purposes. We may share minimal data with:

• Logistics service providers – couriers and carriers for order delivery within Albania.
• Technical platform providers – WordPress/WooCommerce (hosting), Google Analytics (anonymous analysis), email service.
• State authorities – only when required by law or court order.

Every third party with whom we share data is contractually bound to uphold our protection standards.

• SSL/TLS encryption for all communication between your browser and our server.
• Restricted staff access — only those with a functional need are granted access.
• Regular database backups and ongoing security monitoring.
• Encrypted passwords and two-factor authentication for the administrative panel.

While we take every reasonable measure, no electronic system can guarantee absolute security. If you suspect a security incident, please notify us immediately at info@hidrodoko.com.

Hidro Doko reserves the right to update this Privacy Policy at any time to reflect legal, technical or service changes. Each new version will be published on this page with the effective date.

For material changes affecting how we handle your data, we will notify you by email or homepage banner at least 14 days before the effective date. Continued use of hidrodoko.com after publication constitutes acceptance of the changes.

For any question, request or complaint regarding the protection of your personal data: