{"id":170,"date":"2026-06-13T12:09:02","date_gmt":"2026-06-13T12:09:02","guid":{"rendered":"https:\/\/hidrodoko.com\/?page_id=170"},"modified":"2026-06-13T12:12:42","modified_gmt":"2026-06-13T12:12:42","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/hidrodoko.com\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"170\" class=\"elementor elementor-170\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb278a2 e-flex e-con-boxed e-con e-parent\" data-id=\"eb278a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef6bf3e elementor-widget elementor-widget-html\" data-id=\"ef6bf3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-ef6bf3e{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aeb8e32 e-con e-atomic-element e-flexbox-base e-05327b0\" data-id=\"aeb8e32\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"aeb8e32\">\n    \t\t<div class=\"elementor-element elementor-element-0d7617d elementor-widget elementor-widget-html\" data-id=\"0d7617d\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!DOCTYPE html>\r\n<html lang=\"en\">\r\n<head>\r\n  <meta charset=\"UTF-8\" \/>\r\n  <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\" \/>\r\n  <title>Refund and Returns Policy \u2013 Hidro Doko<\/title>\r\n  <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Cormorant+Garamond:wght@400;500;600&family=Inter:wght@300;400;500&display=swap\" rel=\"stylesheet\" \/>\r\n  <style>\r\n    *, *::before, *::after { box-sizing: border-box; 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border: 1px solid var(--border); border-radius: 8px; padding: 14px 18px; font-size: 13px; color: var(--muted); margin-bottom: 40px; display: flex; gap: 10px; align-items: center; }\r\n    .update-bar strong { color: var(--copper); }\r\n\r\n    @media (max-width: 768px) {\r\n      .layout { grid-template-columns: 1fr; padding: 0 1.2rem; }\r\n      aside { display: none; }\r\n      main { padding: 36px 0 60px 0; }\r\n      .data-grid { grid-template-columns: 1fr; }\r\n      .timeline { flex-direction: column; gap: 12px; }\r\n      .tl-step::after { display: none; }\r\n      .contact-box { padding: 24px 22px; }\r\n    }\r\n  <\/style>\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"hero\">\r\n  <p class=\"hero-eyebrow\">A Group \u00b7 hidrodoko.com<\/p>\r\n  <h1>Refund and Returns Policy<\/h1>\r\n  <p class=\"hero-sub\">Our hydrosanitary products are fragile and delicate \u2014 this policy protects both you and the integrity of our products.<\/p>\r\n<\/div>\r\n\r\n<div class=\"layout\">\r\n  <aside>\r\n    <p class=\"toc-label\">Contents<\/p>\r\n    <nav>\r\n      <a href=\"#s1\">1. Overview<\/a>\r\n      <a href=\"#s2\">2. The 2-Day Window<\/a>\r\n      <a href=\"#s3\">3. Return Eligibility<\/a>\r\n      <a href=\"#s4\">4. Damaged Products<\/a>\r\n      <a href=\"#s5\">5. Non-Returnable Items<\/a>\r\n      <a href=\"#s6\">6. Refunds<\/a>\r\n      <a href=\"#s7\">7. Exchanges<\/a>\r\n      <a href=\"#s8\">8. Return Procedure<\/a>\r\n      <a href=\"#s9\">9. Shipping Costs<\/a>\r\n      <a href=\"#s10\">10. Contact Us<\/a>\r\n    <\/nav>\r\n  <\/aside>\r\n\r\n  <main>\r\n    <div class=\"update-bar\"><strong>Last updated:<\/strong> 13 June 2026 &nbsp;\u00b7&nbsp; Version 1.0 &nbsp;\u00b7&nbsp; Applies to hidrodoko.com<\/div>\r\n\r\n    <div class=\"section\" id=\"s1\">\r\n      <div class=\"section-header\"><span class=\"section-num\">01<\/span><h2>Overview<\/h2><\/div>\r\n      <p>Hidro Doko sells hydrosanitary products, solar heating systems and installation materials \u2014 product categories with a high risk of damage during transport and installation. For this reason, our returns policy is strict and short-term.<\/p>\r\n      <div class=\"alert alert-warn\">\r\n        <div class=\"alert-icon\">\u23f1\ufe0f<\/div>\r\n        <div class=\"alert-body\">\r\n          <strong>Core rule<\/strong>\r\n          Our refund and returns policy lasts <strong>2 calendar days<\/strong> from the date of purchase. If 2 days have passed since your purchase, we cannot offer you a full refund or exchange.\r\n        <\/div>\r\n      <\/div>\r\n      <p>Please inspect every product immediately upon receipt. Any claim submitted after the 2-day window will be reviewed only as an exceptional case, at the sole discretion of our team.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"section\" id=\"s2\">\r\n      <div class=\"section-header\"><span class=\"section-num\">02<\/span><h2>The 2-Day Window \u2014 What It Means<\/h2><\/div>\r\n      <p>The 2-day period begins from the moment of delivery or physical collection from our store. Here is how it breaks down:<\/p>\r\n      <div class=\"timeline\">\r\n        <div class=\"tl-step\">\r\n          <div class=\"tl-dot green\">\ud83d\udce6<\/div>\r\n          <div class=\"tl-label\">Day 0<\/div>\r\n          <div class=\"tl-sub\">Product received<\/div>\r\n        <\/div>\r\n        <div class=\"tl-step\">\r\n          <div class=\"tl-dot green\">\u2705<\/div>\r\n          <div class=\"tl-label\">Days 1\u20132<\/div>\r\n          <div class=\"tl-sub\">Full return possible<\/div>\r\n        <\/div>\r\n        <div class=\"tl-step\">\r\n          <div class=\"tl-dot orange\">\u26a0\ufe0f<\/div>\r\n          <div class=\"tl-label\">Days 3\u20137<\/div>\r\n          <div class=\"tl-sub\">Transit damage only<\/div>\r\n        <\/div>\r\n        <div class=\"tl-step\">\r\n          <div class=\"tl-dot red\">\u274c<\/div>\r\n          <div class=\"tl-label\">After day 7<\/div>\r\n          <div class=\"tl-sub\">No returns accepted<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <p style=\"margin-top:8px;\">Days are calendar days, not working days. If the second day falls on a weekend or public holiday, the window closes on that day and is <strong>not extended<\/strong> to the next working day.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"section\" id=\"s3\">\r\n      <div class=\"section-header\"><span class=\"section-num\">03<\/span><h2>Return Eligibility<\/h2><\/div>\r\n      <p>To be eligible for a return, your item must meet <strong>all<\/strong> of the following conditions simultaneously:<\/p>\r\n      <ul class=\"rights-list\">\r\n        <li>The item is <strong>unused<\/strong> \u2014 it has not been installed or connected to any water, electrical or heating system.<\/li>\r\n        <li>The item is in the <strong>same condition<\/strong> as when received \u2014 free from scratches, cracks, stains or signs of handling.<\/li>\r\n        <li>The item is in its <strong>original manufacturer's packaging<\/strong>, complete with wrapping, foam inserts and labels.<\/li>\r\n        <li>It is returned together with the <strong>original invoice or purchase receipt<\/strong> from Hidro Doko.<\/li>\r\n        <li>The return is initiated within the <strong>2-day window<\/strong> from the date of receipt.<\/li>\r\n      <\/ul>\r\n      <div class=\"alert alert-danger\" style=\"margin-top:20px;\">\r\n        <div class=\"alert-icon\">\ud83d\udeab<\/div>\r\n        <div class=\"alert-body\">\r\n          <strong>Important<\/strong>\r\n          Items with opened packaging, items that have been installed, or items showing signs of use <strong>will not be accepted<\/strong> for return, regardless of the time elapsed.\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"section\" id=\"s4\">\r\n      <div class=\"section-header\"><span class=\"section-num\">04<\/span><h2>Products Damaged in Transit<\/h2><\/div>\r\n      <p>Hydrosanitary products (bathtubs, washbasins, radiators, solar boilers) are fragile and may be damaged during transport. If your product arrived damaged, please act as follows:<\/p>\r\n      <ol class=\"steps-list\">\r\n        <li><strong>Refuse the delivery<\/strong> if you notice visible external damage at the time of delivery \u2014 return it immediately to the courier.<\/li>\r\n        <li>If you have already accepted it, <strong>photograph the damage immediately<\/strong> \u2014 the outer box, packaging and product \u2014 before moving anything.<\/li>\r\n        <li><strong>Notify Hidro Doko within 24 hours<\/strong> of receipt via email or WhatsApp, attaching your photographs.<\/li>\r\n        <li>Our team will contact you within one working day to coordinate a free return or replacement.<\/li>\r\n      <\/ol>\r\n      <div class=\"alert alert-ok\" style=\"margin-top:20px;\">\r\n        <div class=\"alert-icon\">\u2705<\/div>\r\n        <div class=\"alert-body\">\r\n          <strong>Transit damage is fully covered<\/strong>\r\n          If damage occurred during transport and is reported within 24 hours with photographic evidence, Hidro Doko covers all costs of replacement and re-delivery.\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"section\" id=\"s5\">\r\n      <div class=\"section-header\"><span class=\"section-num\">05<\/span><h2>Non-Returnable Items<\/h2><\/div>\r\n      <p>Due to the nature of our products, the following categories <strong>cannot be returned<\/strong> or refunded:<\/p>\r\n      <div class=\"data-grid\">\r\n        <div class=\"data-card no\"><p class=\"data-card-label\">\u2717 Installed items<\/p><p class=\"data-card-value\">Any product connected to a water, heating or electrical system is considered used and will not be accepted.<\/p><\/div>\r\n        <div class=\"data-card no\"><p class=\"data-card-label\">\u2717 Opened packaging<\/p><p class=\"data-card-value\">Products with damaged or opened packaging, or missing original labels, cannot be resold and are not accepted.<\/p><\/div>\r\n        <div class=\"data-card no\"><p class=\"data-card-label\">\u2717 Special-order items<\/p><p class=\"data-card-value\">Items ordered with custom specifications or imported to order cannot be returned.<\/p><\/div>\r\n        <div class=\"data-card no\"><p class=\"data-card-label\">\u2717 Consumable materials<\/p><p class=\"data-card-value\">Hoses, sealant, clips, PTFE tape and other consumables are not accepted for return once opened.<\/p><\/div>\r\n        <div class=\"data-card no\"><p class=\"data-card-label\">\u2717 After the 2-day window<\/p><p class=\"data-card-value\">No return is accepted after the second calendar day, except for latent manufacturing defects.<\/p><\/div>\r\n        <div class=\"data-card no\"><p class=\"data-card-label\">\u2717 Installation damage<\/p><p class=\"data-card-value\">Damage caused by incorrect installation or by the installer is not covered by our returns policy.<\/p><\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"section\" id=\"s6\">\r\n      <div class=\"section-header\"><span class=\"section-num\">06<\/span><h2>Refunds<\/h2><\/div>\r\n      <p>Once we receive and inspect the returned item, we will notify you by email of the approval or rejection of your refund.<\/p>\r\n      <div class=\"data-grid\">\r\n        <div class=\"data-card yes\"><p class=\"data-card-label\">\u2713 If approved<\/p><p class=\"data-card-value\">Your refund will be processed within <strong>5\u201310 working days<\/strong> via the original payment method (bank transfer or cash, depending on how you paid).<\/p><\/div>\r\n        <div class=\"data-card no\"><p class=\"data-card-label\">\u2717 If rejected<\/p><p class=\"data-card-value\">The item will be returned to you at your own cost, if the return conditions are not met.<\/p><\/div>\r\n        <div class=\"data-card\"><p class=\"data-card-label\">Partial refund<\/p><p class=\"data-card-value\">A partial refund may be offered for items with minor damage or incomplete packaging, at our discretion.<\/p><\/div>\r\n        <div class=\"data-card\"><p class=\"data-card-label\">Refund methods<\/p><p class=\"data-card-value\">Bank transfer, cash in-store, or a store credit voucher for a future purchase at Hidro Doko.<\/p><\/div>\r\n      <\/div>\r\n      <div class=\"alert alert-warn\" style=\"margin-top:20px;\">\r\n        <div class=\"alert-icon\">\u26a0\ufe0f<\/div>\r\n        <div class=\"alert-body\">\r\n          <strong>Original shipping costs<\/strong>\r\n          Original delivery costs are non-refundable, except in cases where the product arrived damaged or incorrect due to our error.\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"section\" id=\"s7\">\r\n      <div class=\"section-header\"><span class=\"section-num\">07<\/span><h2>Exchanges<\/h2><\/div>\r\n      <p>If you wish to exchange a product for a different model or the same one (e.g. due to a manufacturing defect), please follow the same procedure as for a return.<\/p>\r\n      <ul class=\"rights-list\">\r\n        <li>Exchanges are accepted within the <strong>2-day window<\/strong> and only if the item meets the conditions set out in section 3.<\/li>\r\n        <li>If the replacement item has a higher price, you will be asked to pay the <strong>difference<\/strong>.<\/li>\r\n        <li>If the replacement item has a lower price, the difference will be credited as a <strong>store voucher<\/strong> or refunded.<\/li>\r\n        <li>Exchanges for manufacturing defects are carried out <strong>at no extra cost<\/strong>, provided they are reported within the window and documented.<\/li>\r\n      <\/ul>\r\n    <\/div>\r\n\r\n    <div class=\"section\" id=\"s8\">\r\n      <div class=\"section-header\"><span class=\"section-num\">08<\/span><h2>Step-by-Step Return Procedure<\/h2><\/div>\r\n      <p>To initiate a return or refund, follow these steps:<\/p>\r\n      <ol class=\"steps-list\">\r\n        <li>Contact us <strong>within 2 days<\/strong> of receiving the product \u2014 via email at <strong>info@hidrodoko.com<\/strong> or WhatsApp \u2014 specifying your order number and the reason for return.<\/li>\r\n        <li>Attach <strong>clear photographs<\/strong> of the product, its packaging and any defect or damage (if applicable).<\/li>\r\n        <li>Our team will confirm <strong>within 24 working hours<\/strong> whether the return is accepted and will send you further instructions.<\/li>\r\n        <li>Pack the product carefully in its <strong>original packaging<\/strong> and send it to the address provided by our team.<\/li>\r\n        <li>Once we receive and inspect the item, we will notify you of <strong>approval and the refund timeline<\/strong>.<\/li>\r\n      <\/ol>\r\n    <\/div>\r\n\r\n    <div class=\"section\" id=\"s9\">\r\n      <div class=\"section-header\"><span class=\"section-num\">09<\/span><h2>Return Shipping Costs<\/h2><\/div>\r\n      <ul class=\"rights-list\">\r\n        <li><strong>Our error<\/strong> \u2014 wrong item, damaged or manufacturing defect: Hidro Doko covers <strong>all return shipping costs<\/strong>.<\/li>\r\n        <li><strong>Voluntary exchange<\/strong> \u2014 no defect, change of preference: the customer covers the return shipping cost.<\/li>\r\n        <li><strong>Standard return<\/strong> \u2014 within the 2-day window for other reasons: the customer covers return shipping; Hidro Doko covers re-delivery if a replacement is sent.<\/li>\r\n      <\/ul>\r\n    <\/div>\r\n\r\n    <div class=\"section\" id=\"s10\">\r\n      <div class=\"section-header\"><span class=\"section-num\">10<\/span><h2>Contact Us<\/h2><\/div>\r\n      <p>For any question regarding a return, exchange or refund:<\/p>\r\n      <div class=\"contact-box\">\r\n        <h3>A Group H.M.D \u00b7 Hidro Doko<\/h3>\r\n        <div class=\"contact-row\"><div class=\"contact-icon\">\ud83d\udccd<\/div> Rruga 1 Maji, Fier, Albania \u2014 in-store visits welcome<\/div>\r\n        <div class=\"contact-row\"><div class=\"contact-icon\">\u2709\ufe0f<\/div><a href=\"mailto:info@hidrodoko.com\">info@hidrodoko.com<\/a> \u2014 Email for returns with documentation<\/div>\r\n        <div class=\"contact-row\"><div class=\"contact-icon\">\ud83d\udcde<\/div><a href=\"tel:+355682009760\">+355 68 200 9760<\/a> \u2014 Mon\u2013Sat: 8:00\u201318:00<\/div>\r\n        <div class=\"contact-row\"><div class=\"contact-icon\">\ud83d\udcac<\/div><a href=\"https:\/\/wa.me\/355692356819\" target=\"_blank\">WhatsApp: +355 69 235 6819<\/a> \u2014 Send photos of any damage<\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/main>\r\n<\/div>\r\n\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy \u2013 Hidro Doko A Group \u00b7 hidrodoko.com Refund and Returns Policy Our hydrosanitary products are fragile and delicate \u2014 this policy protects both you and the integrity of our products. Contents 1. Overview 2. The 2-Day Window 3. Return Eligibility 4. Damaged Products 5. Non-Returnable Items 6. Refunds 7. Exchanges 8. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-170","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Hidro Doko<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hidrodoko.com\/en\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Hidro Doko\" \/>\n<meta property=\"og:description\" content=\"Refund and Returns Policy \u2013 Hidro Doko A Group \u00b7 hidrodoko.com Refund and Returns Policy Our hydrosanitary products are fragile and delicate \u2014 this policy protects both you and the integrity of our products. 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